GENERAL CONDITIONS

This section sets out the procurement of products and services through the web site https://www.la-pastora.com/, owned by Luis Sánchez García e Hijas SL.
By accepting these general conditions, the user acknowledges that they are of legal age, has read and accepts the present general terms and conditions governing the relationship between customers or users of this website.
Luis Sanchez Garcia e Hijas SL reserves the right to modify the contractual offer, constituted by the present general conditions and the list of products and their prices, at any time, while such modifications will not affect contracts that already have been made.

THE CONTRACTING PARTIES

Of one part, Luis Sánchez García e Hijas SL, with the CIF: B30514236 as a Supplier of services and products contracted by the user, with domicile in Camino Viejo de Fortuna, 30110 Cabezo de Torres (Murcia), Tel 968-307795 email: la.pastora@la-pastora.com.

And of the other part, the user who is responsible for the veracity of the data provided on this website.

APPLICABLE RULES

The present General conditions, will be subject to the following normative:
Law 7/1988, of 13 April, on General Conditions of recruitment, Legislative Royal Decree 1/2007, of 16 of November, by which is approved the Consolidated Text of the General Law for the Defence of Consumers and Users, and other complementary laws, Organic Law 15/1999, of 13 of December, Data Protection of a Personal Nature, Law 7/1996 of 15 January Retail Trade Management, the law 34/2002 of 11 July, of Services of the Information Society and Electronic Commerce.

THE OBJECT OF THE PRESENT GENERAL CONDITIONS

Constitutes the object of the present general conditions (CGC), the regulation of the provision of the products offered by Luis Sánchez García e Hijas SL clients (hereinafter http://www.la-pastora.com).

ENTRY INTO FORCE AND DURATION

1.- The CGC will enter into force at the moment in which the customer contracts products offered by http://www.la-pastora.com.
2.Tthe CGC will remain in force while they are not replaced by a later version. Copy of each CGC modification will not be sent, and will always be in force that published in http://www.la-pastora.com, which contains the most current version at any time.

PROCEDURES FOR THE ACQUISITION OF PRODUCTS: NATURAL PAPRIKA

For the purposes of the present General Terms and Conditions ‘product’ means all those material or intangible assets susceptible of delivery by the Supplier (hereinafter the product), in this case first quality paprika.
The products displayed on the site, contracting will take place directly between http://www.la-pastora.com and the user, through the Web page itself. In relation to procedures for the acquisition, this will be as set forth in this clause.
To purchase the product, the user must previously read carefully these conditions. Before proceeding, the user should check displayed features of products, their price, applicable taxes and ensure that all aspects accord with your needs.
In Spanish language, the user must complete the order form of the product, and must provide all the requested data, except the highlighted as voluntary and, later, mark OK for the conditions. At the time of acceptance of the present conditions it is understood the supplier has knowledge of it.
If during the purchase process the user detects that their personal data, shipping data, billing data and/or form of payment are incorrect, erroneous or want to modify them, the system you allow you to make corrections and, in all cases, before the user confirm the order.
These conditions will be accessible from the Web page and it is possible to obtain a printed copy.
All shipments of products purchased online will be posted via the Correos Express Company (the correos group).

PROCUREMENT PROCEDURE

The user, in the case of selecting a user name and a password, agrees to make diligent use of the same, and not make them available to third parties, as well as to inform the supplier the loss or theft thereofor of the possible access by unauthorized third parties, so that they may proceed to immediate blocking.
Once the user account is created and/or provided the required billing information, we inform you that in accordance with article 27 of the law 34/2002 of services of the information society and electronic commerce, the procurement procedure will follow the following steps:


1.- FIND THE PRODUCTS: http://www.la-pastora.com, can look up the products in two ways, surfing the web or by accessing the various items included in the menus, or by using the search box.
2.- ADD ITEMS TO MY BASKET: When you find the article that you seek, simply add it to the basket with the "Buy" option the. At this time you can continue shopping or checkout, since the option "View basket" or "Go to Checkout", appearing in the top right of the screen, or in the menu "My Basket". At any time you can check my cart from the "View Basket" option, located at the top right of the screen or from the "My Basket" menu, as well as delete or add units of selected products.
3.- BUY: Once items are added to the shopping basket you can end the process of purchase by clicking on the option "Go to Checkout". Here are displayed the products that you want to buy together with the units of each. You must accept the "General Conditions" and "Confirm Order".
4.- DELIVERY AND BILLING DATA: Here you can identify yourself in the case of a registered user, or otherwise, enter your billing and delivery information in the event that they were different. From here you also have the option to register as a user if you wish.

5.- PAYMENT METHODS: http://www.la-pastora.com customers can make your purchase using:

• PAYMENT BY CREDIT CARD: for this it is necessary to fill in the form "Authorization for Payment by Credit Card".
In the event that you decide to pay by credit card, once entered billing information, you must enter your credit card details. http://www.la-pastora.com uses a certificate of security S.S.L "Secure Sockets Layer" protocol designed to allow secure transmission of information. Credit card payments will be made through payment gateway, your data encrypted under secure server virtual TPV of Paypal or Upai, depending on the billing platform chosen by the user, so that all personal data that are introduced into these billing platforms, including credit cards, are sent encrypted (coded) to a secure server. FOR THIS REASON SHOPPING at http://www.la-pastora.com is completely safe.
6.- ORDER CONFIRMATION: as a last step you will be asked to confirm the order, which entails the obligation of payment. Remember that until you click "Confirm Order" button, your order will not be made.
7.-
DELIVERY TERMS: The geographical area of delivery is mainland Spain.
For orders made between 00: 00 of Monday until 24:00 hours of the followingThursday the delivery is made in 48 hours, as follows:

  • If you confirm your order on Monday between 00: 00 and 24:00 the order is delivered on Tuesday in the course of the day.
  • If you confirm the order on Tuesday between 00: 00 and 24:00 the order is delivered on Thursday in the course of the day.
  • If you confirm your order on Wednesday between 00: 00 and 24:00 the order is delivered on Friday in the course of the day.
  • If you confirm the order on Thursday between 00: 00 and 24:00 the order is delivered on Saturday in the course of the day. (For this option is ESSENTIAL to consult the postal codes that we can confirm deliveries as they are subject to logistics and a particular availability of delivery areas)
  • If you confirm the order on Thursday between 00: 00 and 24:00 and your post code is not among those included in our detail of postal codes available to serve Saturday, your order is delivered on the following Tuesday in the course of the day. For orders placed between Friday 00: 00 and 24:00 of Saturday delivery will be on Tuesday in the course of the day.
  • In the event that you wish to receive an order on a specific date, other than the PRE-established (48 hours subject to the above mentioned exceptions) it is essential to specify the delivery date in the comments box, at the time of your purchase, considering that Mondays and Sundays are not working days for deliveries and Saturday is subject to availability for delivery by postcode. We will contact you to confirm the delivery.

To ensure delivery, it is essential that your data are correct; phone, postal code and email address, are mandatory, since, the company responsible for making the delivery goes to the indicated address, if they are unable to deliver the product they will try to solve the incidence by contacting you. If you notice anything untoward contact us by e-mail at la.pastora@la-pastora.com or phone customer service 968307795 from Tuesday to Saturday from 9:00 to 15:00 hours.
Example of pre-set delivery: 48 hours, made between 00: 00 and 24:00 orders are delivered within two days. (Except in the cases described in delivery times)

  • Day 1: request received.
  • Day 2: Prepare and send the order.
  • Day 3: Delivered to your home.

You should bear in mind that are no deliveries or shipment of orders on Saturdays, Sundays or holidays, so orders placed on the weekend, are considered as being received on Monday or the first working day for the purpose of the computation of the delivery time. If for any reason the delivery date could not be met, and the date of delivery of the order will be delayed, we will inform you of this circumstance and we would give you the option to go ahead with the purchase and establishing a new delivery date or cancel the order with a full refund of the price paid. The delay may be due to the following reasons:

  • Delivery zone
  • Limitation of stock
  • Lack of order payment 
  • Unforeseen circumstances


When the order is delivered, you should check that the shipment is correct. If there is any discrepancy or problem with your order at the time of its delivery, you must reflect the nature of the discrepancy or problem (for example, open package, damaged goods) on the delivery note, and sign it. Then you must contact the Department of Customer Service by phone 968307795 or by e mail: la.pastora@la-pastora.com ensure that the products ordered meet their needs. In the case that isn't so you can return the products immediately or you can accept delivery taking into account that the return will be at your own cost and responsiblity (for more details, see our returns policy). The delivery shall be deemed impossible after:

  1. The carrier does not find anyone at home.
  2. The transport agency calls you by phone to arrange delivery and fails to make contact.

In any case, we will leave you a note explaining where your parcel is and what steps to take in order that it is sent to you again.
If you are not going to be at the place of delivery at the agreed time, please get in contact with us to agree the next delivery day.
To avoid the impossibility of delivery of your order, please facilitate a delivery address where we can always find a receiver.
The product shall be deemed delivered at the moment that is at your disposal and the transportation agency receipt is signed. So that shipments of your order can be delivered within the deadline ensure that your address, post code and mobile phone number are correct since, if we fail to make the delivery it will be subsequently be made with a new delivery time. If you provide incorrect or incomplete data for the purposes of the calculation of the order, delivery shall be carried out when you provide us with the correct data.
Upon receipt of the email that your order has been sent, the designated deadline passes and you have not received the product, please contact http://www.la-pastora.com or by phone: 968 307795 or email: la.pastora@la-pastora.com so that they can clarify the cause of the delay. Once the response to the claim has been obtained http://www.la-pastora.com will contact the buyer in order to explain what happened.

YOU WILL RECEIVE THE HIGHEST QUALITY PAPRIKA IN THE COMFORT OF YOUR HOME.

The transport and delivery of products is through Correos Express (of the correos group) in containers specific to the transport of our products and that guarantee that they are maintained at all times in perfect state of conservation.

TRACEABILITY

Using labels tailored to current regulations, http://www.la-pastora.com keeps track of the paprika from its place of plantation through to its shipping to customers.
The program of traceability of http://www.la-pastora.com allows the register of the origin of each product: commercial and scientific name of the species, information of allergens, and price of the product and at the same time allow the most appropriate classification products.

WHAT ARE THE SHIPPING COSTS?

The door to door shipment service of orders you make on on http://www.la-pastora.com within the national territory will have an additional cost that will be notified at the time of the purchase, in accordance with the following table: For purchases less than 30,00 € (VAT included) for Murcia and 50 € (VAT included) for the rest of Mainland Spain

Zone

Price per shipment

Murcia Capital and Urbanizations

2 €

Region of Murcia

3,5 €

Rest of Spain (mainland)

5,91 €


The door to door service of shipment of orders that you make on http://www.la-pastora.com within the national territory will have an additional cost that will be notified at the time of the purchase, in accordance with the following table: for purchases below €30,00 (including VAT) to Murcia and €50 (VAT included) for the rest of the Spanish mainland.

PICK UP AT STORE

It is also possible to prepare the order so that it is ready when you go to pick up your purchase at our facilities in Camino Viejo de Fortuna, s/n, Finca Casablanca Cabezo de Torres (Murcia, Spain)

TAXES

Prices for the products that are for sale on the Website include value added tax (VAT).

PRICES AND TERMS OF VALIDITY OF TENDERS

In accordance with the provisions in the law 34/2002, of 11 July, services of the society of information and of electronic commerce, the present website provides clear and accurate information about the products offered and their prices, indicating if it includes or not the taxes applicable and, where appropriate, of shipping costs. http://www.la-pastora.com reserves the right to modify the price and availability of products from this website.

RIGHT OF WITHDRAWAL

If there are any errors or inaccurate information on the website regarding any of the prices, products or descriptions thereof, and which have motivated direct compromise from the user, they shall have the right to revoke their purchase free of charge. And also, for the nature of the products, they are also excluded from the right of withdrawal referred to in the regulations in force regarding consumption. The user is only entitled to claim the amount in the event that the order is received in poor condition. In that case, the user may well choose between the return of the amount or by replacement of the product in good conditions.

CLAIMS SHEETS ARE AVAILABLE FOR THE CONSUMER AND USER

There are claims sheets available to the public, which are accessible via telematics through this website, pursuant to Decree No. 3/2014, 31 January, whereby the unified system of complaints from consumers and users in the autonomous community of the Region of Murcia is regulated. In the section "Claims Sheets available for the consumer or user" of this site, you can have access to them, in accordance with the model provided in the Annex, and they consist of three copies, one for the complainant, another for the person sought and other for the management. The completion and submission of claims sheets will take place following the instructions set out in the Annex, and which shall appear on the back of claims sheets. Also you may request the remission of the claims sheet by directing a message to the email address of: la.pastora@la-pastora.com, or by postal mail to http://www.la-pastora.com, with social address in
Camino Viejo de Fortuna, s/n, Finca Casablanca, P.O.Box No. 3, 30110 Cabezo de Torres (Murcia, Spain).
Download claims sheets and filling instructions in PDF.

CANCELLATIONS

If you wish to cancel an order which has not yet been issued, you can always do so by writing to the e-mail address la.pastora@la-pastora.com or by phoning the number 968 307795 indicating the order number that you want to cancel. Orders that have already been sent and are held by the transport agency may not be aborted.

PRODUCT INFORMATION: AVAILABILITY

On http://www.la-pastora.com we present our products with all the necessary information so that the user knows all the features before making their purchase. Take special care that you always receive precisely what you requested. Since your order may include products of not guaranteed availability, it may be the case that in 48 hours we are not able to supply it. In this case we always advise you previously, hence the importance of providing contact phones, preferably mobile. If any food that you select is not available in our stores and we don't have one similar, we will call you to make a proposal and we will inform you of the new cost.

INFORMATION SHEETS AND ILLUSTRATIVE PHOTOGRAPHS OF PRODUCTS

The presentation of the products offered on the website, along with their features and price will appear on the different screens that make up the Website and do not constitute by themselves, from the contractual point of view, an offer of sale in itself. The sale shall only be considered concluded from the confirmation of the order by http://www.la-pastora.com illustrative photographs of products which are purely indicative and do not form part of the contract, http://www.la-pastora.com, not being responsible for mistakes that these illustrations may contain.

DEFECTIVE PRODUCT DELIVERY

In the event the product is damaged in transport or is defective, you should contact in the shortest possible time http://www.la-pastora.com, which will take care of all the costs associated with the collection of the defective product and the subsequent delivery of the new product. We give you total satisfaction guarantee so you can be sure that we will solve your problem quickly.

FORCE MAJEURE

No Contracting Party shall have liability to any type of failure due to force majeure.

APPLICABLE LAW

These general conditions are governed by Spanish law. The parties are subjected, to its choice, for the resolution of conflicts and waive any other jurisdiction, to the tribunals and courts of Murcia. Luis Sánchez García e Hijas SL, CIF: B73885386,
Camino Viejo de Fortuna, s/n,
Finca Casablanca P.O. Box No. 3, 30110
Cabezo de Torres (Murcia, Spain)
T: + 34 968 307795 F: + 34 968 307785